The SBMF22 Knowledge Base

You can buy tickets by visiting the Soul Beach website at: www.soulbeach.com. Everyone MUST
have a General Admission ticket. The Comedy Concert is General Admission (GA) with first
come first served seating. The Music Concerts are GA with Standing Room Only, unless you
purchase a Gold or Platinum upgrade.

The basic tickets gain you entry into the venue. At the Comedy Show, there will be first come, first served seating. At the Music Concerts, the General Admission is Standing Room Only. You can buy ticket upgrades for the Music Concerts (on top of the price of the General Admission tickets) for the Gold Access Area or the Platinum Tables, each of which is described in detail on the ticketing website.

If you purchased your tickets online, you have an E-Ticket/Print at Home ticket.

Concert Tickets:

Please use the link provided in your emailed ticket confirmation to PRINT OUT your tickets before coming to the venue. The FRI/SAT/SUN tickets will be scanned at the gate upon entry into the venue. YOU DO NOT HAVE TO GO TO WILL CALL IF YOU JUST HAVE GENERAL ADMISSION TICKETS.

(*NOTE: Printed tickets are preferred, but we can read the ticket off of your phone)

Express Party Pass/Gold Access/ Platinum Tables:

IF YOU HAVE AN E-TICKET/PRINT AT HOME TICKET FOR EXPRESS PARTY PASSES, GOLD ACCESS AREA OR PLATINUM TABLE SEATS, IT MUST BE SCANNED AT WILL CALL IN EXCHANGE FOR YOUR PHYSICAL WRISTBANDS.

SBMF 2022 WILL CALL INFO:

Of course, All WILL CALL ticket orders can be picked up at the respective Venue on the day of the show. The box office opens two hours before the start of the concert shows.

Also, we will have the ticket WILL CALL available near the entrance of the nightclub parties (WED-SUN) starting at 9:30 PM. Also, as a courtesy, we will also have a WILL CALL desk at the Nos Clubhuis (next to the MooMba Beach Party above Hadicurari Restaurant in Palm Beach) on Thursday, Friday & Saturday, from 11 AM to 2 PM.

FYI, you can pick up all orders under your name at any of the given times. We will need to see your PRINTED TICKET* with a valid ID and confirmation order number for pickup.

So, here’s a summary of all of the pickup locations and WILL CALL times:

Wednesday, May 25: 9:30 PM – Midnight

• Opening Party @ YOLO, Kokodo, & The Vue Rooftop (1 Entrance/3 Locations at the Cove Mall)

Thursday, May 26: 11 AM – 2 PM

• Nos Clubhuis (next to MooMba Beach Day Party, above Hadicurari Restaurant in Palm Beach)

9:30 PM – Midnight

• All White & Sandals Party @ MooMba Beach (Palm Beach)

Friday, May 27: 11 AM – 2 PM

• Nos Clubhuis (next to MooMba Beach Day Party, above Hadicurari Restaurant in Palm Beach)

Box Office opens @ 5:30PM

• Comedy Concert @ Renaissance Festival Plaza (Oranjestad) (PLEASE NOTE THE COMEDY CONCERT STARTS AT 8 PM)

9:30 PM – Midnight

• Nightclub Party @ Renaissance Convention Center (Oranjestad)

Saturday, May 28: 11 AM – 2 PM

• Nos Clubhuis (next to MooMba Beach Day Party, above Hadicurari Restaurant in Palm Beach)

Box Office opens @ 5:00 PM

• Music Concert @ Harbor Arena (near the Port Authority roundabout, Oranjestad)

9:30 PM – Midnight

• Bochincha Nightclub Party @ Bohincha Container Yard (Rockerfellerstraat, Oranjestad)

Sunday, May 29: Box Office opens @ 5:00 PM

• Music Concert @ Harbor Arena (near the Port Authority roundabout, Oranjestad)

9:30 PM – 11 PM

• Bochincha Nightclub Party @ Bohincha Container Yard (Rockerfellerstraat, Oranjestad)

If you need any further information or a full schedule of events, please check out our website at www.soulbeach.com or download our Mobile App.

If you purchased your tickets online, you have an E-Ticket/Print at Home ticket.

Concert Tickets:

Please use the link provided in your emailed ticket confirmation to PRINT OUT your tickets before coming to the venue. The FRI/SAT/SUN tickets will be scanned at the gate upon entry into the venue. YOU DO NOT HAVE TO GO TO WILL CALL IF YOU JUST HAVE GENERAL ADMISSION TICKETS.

Express Party Pass/Gold Access/ Platinum Tables:

IF YOU HAVE AN E-TICKET/PRINT AT HOME TICKET FOR EXPRESS PARTY PASSES, GOLD ACCESS AREA OR PLATINUM TABLE SEATS, IT MUST BE SCANNED AT WILL CALL IN EXCHANGE FOR YOUR PHYSICAL WRISTBANDS.

SBMF 2022 WILL CALL INFO:

All Will Call ticket orders can be picked up at the respective Venue on the day of the event. The box office opens two hours before the start of the concert shows. Also, we will have the ticket Will Call available near the entrance of each nightclub party (Wed-Sat) from 9:30 PM to Midnight.

The Comedy Concert is held at the Renaissance Wind Creek Aruba Resort’s Festival Plaza. The Music Concerts are held at the Harbor Arena, just north of the Cruise Ship Port in Downtown Oranjestad, at the round-a-about on the Main Road, LG Smith Blvd, across from the Wendy’s. The Day Beach Parties are at held at MooMba Beach. All major concerts (Comedy and Music Shows) are held in outdoor venues, and there is plenty of paid parking or nearby free parking available at these locations.

We make every effort to provide a safe environment at Soul Beach. To ensure this, we have security and medical staff working throughout the festival. If you’re experiencing any problems whatsoever, locate a festival staff member, security guard or police officer. If it is a medical emergency please dial 911.

Yes, for the Comedy Concerts, all entries are General Admission and there is seating on a first come, first served basis.

Yes, lower bleacher seating, which is located at the back of the venue, is reserved for the handicapped and elderly. There is also wheelchair accessibility in the bleacher area.

For the Music Concerts, we basically have two add-on upgrade options versus our standard General Admission (Standing Room Only, i.e. no seats) ticket that everyone needs to purchase in order to come into the venue:

1) The first is an upgrade to the Gold Access Area, where there is a limited amount of first come, first served seating (approx. 60% of capacity) and access to the closest standing room to the stage, and a dedicated no host bar. So, if you want to be sure to get a seat in the Gold Access Area, you must be among the first to arrive for that area. *seats cannot be held in this area*

2) The second upgrade is to the Platinum Seating Area, where you are given a reserved seat at a table on a raised platform with excellent sight lines and no host bar table service. The only way you can get a guaranteed reserved seat is by buying a ticket upgrade for a seat at one of these Platinum Tables.

Both of these options are described in more detail on our ticket page on our website, www.soulbeach.com. Just click “BUY TICKETS NOW” and you will get a complete listing of the ticket purchase options.

There is limited, open seating in the Gold Access area, which covers about 60% of the capacity sold for that area. This seating in the Gold Access area is on a first come, first served basis. The extra added benefit is that you get to stand right in front of the stage and there is a bar within the area so you won’t have to go to the concessions in the back of the arena to get a drink.

Yes, you are given a reserved seat at a table on a raised platform with excellent sight lines and no host bar table service. The only way you can get a guaranteed reserved seat is by buying a ticket upgrade for a seat at one of these Platinum Tables. The table service refers to having the wait staff to take your order. Drinks are not included in price, only table service.

No cameras or tape/video recorders permitted.

No lawn/beach chairs and no umbrellas, no outside beverages of any kind or food, no cans or bottles, no weapons/firearms are allowed inside of the concert venues. Please note that this is strictly enforced.

Telecommunication services in Aruba are provided by Servicio di Telecommunication di Aruba (SETAR). International, direct and operator-assisted calls are possible to all countries in the world. Cellular telephones and Internet service is provided on the island. Cellular phone rentals require identification, such as a passport, a deposit is required. You may be able to use your U.S. cellular phone in Aruba, but roaming and other charges may apply. Please check with your cellular phone carrier about any additional charges prior to arriving on island.

While the U.S. dollars are widely accepted in Aruba, the currency of Aruba is the Aruban florin. The florin fluctuates with the dollar on the world market. Banks may exchange other foreign currency. Banking hours: Monday through Friday, 8 a.m. to noon and 1:30 p.m. to 4 p.m. Most bank branches remain open during lunch. The Aruba Bank branch at the airport is open daily from 8 a.m. to 4 p.m., except on official holidays. Travelers with ATM cards bearing the CIRRUS or Plus System network logos can withdraw cash in Aruban florins. Home bank accounts will be debited in dollars at a favorable exchange rate, and a service charge will apply. Before departing for Aruba, it’s important to verify whether your PIN number will work in Aruba by calling 1-800-4-CIRRUS

For medical assistance ALL hotels have a doctor on call 24 hours a day (check with the front desk). The Dr. Horacio Oduber Hospital located across from Punta Brabu Beach has a 24 hour emergency room. It is just a few minutes from the hotel sector. Tel. 011-297-874300 Drug stores cannot fill a prescription from a doctor not residing on the island but will advise how to obtain one if necessary. One drug store in each district is open for 24 hours on a rotating basis for emergencies.

There is no need to buy bottled water in Aruba, the island’s tap water is pure and refreshing.

Voltage standards are the same as in the United States and Canada. The TV standard is NTSC so your home video camera will also play back on the hotel’s TV sets or large screen projectors.

Because Aruba is only 20 miles long and 6 miles wide; all concerts and events are within a 15-minute drive from the major participating hotels. Host hotels include: Renaissance Wind Creek Aruba Resort, Divi Resorts, Eagle Aruba Resort & Casino, Hilton Aruba Caribbean Resort & Casino, Tamarijn Aruba All-Inclusive and La Cabana Beach Resort & Casino. Travel packages can be booked at www.vacationexpress.com.

Important! When booking your trip with Vacation Express be sure to enter the code “JAM” in Step 5 of the booking process. This will put you on the Club Soul Beach list to receive special offers, updates and new event promotions for the festival.

If traveling from the west coast (or another long-distance travel location), please be mindful that you take into account next day arrivals when selecting your hotel room dates.

Entry Requirements & Customs Regulations: When entering Aruba, a current passport is
required of all passengers. For more details please visit: https://www.aruba.com/us/plan-your-visit/getting-to-aruba/passports-and-visas

For information on travel requirements and updated COVID information, please click on the
following link: https://www.aruba.com/us/traveler-health-requirements

Car rental is available, please visit www.soulbeach.com travel page for the list of sponsoring companies. Additionally, ground transportation transfers are available to and from the airport, and can be included in your travel packages. Taxis are also easily available on-island.